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Smiling man speaking with neighbor at the front door
August 04, 2025

What Is The ADT Trusted Neighbor Feature?

ADT’s Trusted Neighbor™ tool modernizes the tradition of giving a neighbor a key to your house. It removes the need for physical keys or passcodes and allows you to oversee who has access to your home and for how long. Learn more about how to incorporate it with your ADT home security system and Google Nest doorbell camera. 

How Does ADT Trusted Neighbor Work?

You likely have neighbors you trust to water your plants, retrieve your mail, or exercise your dog when you leave town. In the past, you would simply give them a key to your house. There’s now a better way. Thanks to ADT's Trusted Neighbor Feature, you no longer have to worry about doors left unlocked or lost keys. 

What you need is an ADT home security system, a Google Nest doorbell camera, a compatible smart lock, and the ADT+ app that brings it all together. Here’s how to set it up: 

  1. You give access to a trusted individual, like a family member or neighbor, via the ADT+ app.
  2. Next, you define permissions. You can assign neighbors timed access, allowing them to enter and exit during a particular timeframe, or event-based access. For instance, if a box arrives, the system can unlock the door to let your neighbor move it in once it validates them.
  3. After you’ve set up access, your Google Nest Doorbell uses familiar face detection to confirm your neighbor when they come near the door.
  4. Your ADT system will deactivate the alarm and deactivate the lock when the individual is verified as an approved user.
  5. You get immediate notifications as your neighbor enters and departs. The app also supplies a complete log. 
  6. After the trusted neighbor leaves, your smart door lock secures independently to shield your home.

You may authorize access for any person you wish, such as a repair person, pet sitter, or a companion who arrives when you’re not there. This service is also beneficial during emergencies, specifically when you’re off site. For example, if a water sensor trips, your system can grant event-driven access so an individual can enter and shut off the water. Setting permissions is simple with the intuitive app. 

Make Your Home More Secure, Convenient, And Connected

ADT Trusted Neighbor is an excellent example of how ADT makes life easier and your home more versatile and secure. This feature isn’t merely for neighbors and friends, as you’ll benefit from the face recognition and auto-unlock capability when you have your hands full of children or deliveries. Once you're inside, the door automatically locks behind you.

Customize Your ADT Home Security System With Advanced Tools

Benefit from tools like ADT Trusted Neighbor and Google Nest cameras with a new home security system from Secure 24 Alarm Systems. An authorized ADT dealer, we’re excited to provide the latest advancements from the leading name in home security. Reach out to (833) 205-9194 today to design your package. Our knowledgeable team can answer any questions about the ADT+ app, Google Nest cameras, and how to make it all work seamlessly.